What is a Social Media Service Level Agreement (SLA)? Question/Answer & Solution
- A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided
- Correct Answer : The agreement a company makes to commit to answering social media responses in a specific amount of time
- A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure
- An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services
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