Fill in the blank: ____________ is the process of listening to customer feedback about their experience using a product or service, sharing results within the organization, and interpreting feedback to improve customer experience and retention. [UPDATED]

Fill in the blank: ____________ is the process of listening to customer feedback about their experience using a product or service, sharing results within the organization, and interpreting feedback to improve customer experience and retention. Question/Answer & Solution

  • Correct Answer : Voice of the customer
  • Social listening
  • Inbound services
  • Customer personas

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